Terms of Use

2. Description of Service

Wizzaid is a health and wellness application that may include:

• Health tracking and insights (e.g. vitals, activity, sleep).
• Integration with Apple Health, Google Fit, or similar platforms where you grant permission.
• Storage and management of health-related information and documents.
• Tools to find healthcare providers and related services.
• AI-assisted health information and conversational features for general wellness support only—not as a substitute for professional medical advice, diagnosis, or treatment.
• Subscription or in-app purchase options for premium features (subject to Apple's or Google's respective terms where applicable).

Availability and features may vary by region and device. We reserve the right to modify or discontinue the App or any feature with notice where required.

3. Eligibility

You must be at least 16 years of age (or the age of digital consent in your jurisdiction, whichever is higher) and have the legal capacity to enter into these Terms. By using the App, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete. If you are under 18, you should have your parent or guardian review these Terms with you.

4. Account and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us promptly of any unauthorised use. We are not liable for any loss or damage arising from unauthorised use of your account. We may suspend or terminate accounts that we reasonably believe have been compromised or used in breach of these Terms.

5. Acceptable Use

You agree not to:

• Use the App for any illegal purpose or in violation of any applicable law or regulation.
• Misrepresent your identity or provide false health or other information.
• Share your account or allow others to use it in breach of these Terms.
• Reverse-engineer, decompile, disassemble, or attempt to derive source code from the App, except to the extent permitted by applicable law.
• Introduce malware, interfere with the App's operation, or overload our systems.
• Use the App to harass, abuse, defame, or harm others or to distribute harmful, offensive, or illegal content.
• Use the App in any way that could harm us, our users, or any third party.

We may suspend or terminate your access immediately if you breach these Terms, without prejudice to any other rights or remedies we may have.

6. Health and Medical Disclaimer

Important: The App is for general health and wellness information and convenience only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified healthcare provider with any questions you may have regarding a medical condition. Do not disregard professional medical advice or delay seeking it because of something you have read or received through the App. In a medical emergency, contact emergency services immediately.

AI and other informational features in the App are for support and convenience only and do not create a doctor–patient or other clinical relationship. No content in the App should be relied upon as medical advice.

7. Subscriptions and Payments

If you purchase a subscription or in-app purchase:

• Payment is processed by Apple or Google (or our authorised payment provider) in accordance with their respective terms and conditions. You may also be subject to their payment and refund policies.
• Subscriptions may auto-renew unless you cancel before the renewal date. You can manage or cancel subscriptions in your device's account settings (e.g. Apple ID or Google Play account).
• Refunds are subject to Apple's or Google's refund policies; we do not control their decisions. Where permitted, we may offer refunds in accordance with our own policy.
• We may change subscription terms (e.g. price or features) with advance notice where required by law. Continued use after the effective date of changes may constitute acceptance.

If you downloaded the App from the Apple App Store, you acknowledge that Apple has no obligation to furnish maintenance or support for the App and that we are solely responsible for the App and its content. To the extent permitted by law, Apple has no other warranty obligation with respect to the App.

8. Intellectual Property

The App, including its design, text, graphics, logos, and software, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works without our prior written permission. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for your personal, non-commercial use in accordance with these Terms.

9. Privacy

Your use of the App is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the App, you consent to the practices described in the Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.

10. Disclaimers

THE APP AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS. YOUR USE OF THE APP IS AT YOUR SOLE RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WIZZAID LABS LTD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, REVENUE, OR GOODWILL, ARISING FROM OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE APP, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such cases, our liability will be limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Wizzaid Labs Ltd and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with your use of the App, your breach of these Terms, or your violation of any law or third-party rights.

13. Termination

We may suspend or terminate your access to the App at any time, with or without cause or notice. You may stop using the App at any time. Upon termination, your right to use the App ceases immediately. Provisions that by their nature should survive (including disclaimers, limitation of liability, indemnity, and governing law) will survive termination.

14. Changes to Terms or the App

We may modify these Terms or the App from time to time. We will notify you of material changes (e.g. via the App or by email) where required. Your continued use of the App after the effective date of the changes constitutes acceptance. If you do not agree to the modified Terms, you must stop using the App and may delete your account.

15. General

• Governing law: These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.
• Disputes: Any dispute arising from these Terms or the App shall be subject to the exclusive jurisdiction of the courts of England and Wales, and you consent to such jurisdiction.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the App and supersede any prior agreements.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Contact: For questions about these Terms, contact us at info@wizzaid.com or visit https://wizzaid.com.

Wizzaid Labs Ltd